MANAGED IT SERVICE PLANS & IT SUPPORT OPTIONS
IT Consulting and Support Services to Meet your Business Needs
You rely on IT to keep your business running. But while information technology often contributes to your success, efficiency, and profitability, it can also drain your resources. At Wolf Consulting, we offer both Comprehensive and Supplemental IT service plans to meet the needs of clients of all shapes and sizes. When something goes wrong with your business IT, everything grinds to a halt. Imagine a world in which your business technology didn’t break in the first place. Explore our managed IT services plans, and schedule a consultation with our team to learn more about our IT support options.
WolfCareTM Comprehensive IT Support Plan
WolfCareTM Comprehensive Managed IT Service is a complete information technology management program designed for small and mid-size businesses. Other providers offer “break/fix” or “blocks-of-time” service models resulting in spiraling costs and surprises on monthly invoices. Uniquely, our Comprehensive IT service plan is offered at a fixed monthly fee. As your strategic partner, we aren’t incentivized to monetize ongoing problems. Our proactive, process-driven managed IT service plan ensures our mutual success—with no surprises! Choose our information technology IT consulting and support services today.
WolfCareTM Supplemental IT Support Plan
Many mid-size businesses already have an internal IT staff in place. While they are often experts in the day-to-day operations of the business IT, network, Line-Of-Business Applications, as well as the first responders to technical support requests, they don’t always have the capacity to stay current on technology innovation, best practices, or address all users’ front-line issues. WolfCareTM Supplemental Managed IT Service allows your in-house IT staff to elevate to a strategic role, while we handle the tactical heavy lifting in the background. With this external managed IT service plan, no need to worry about overloading your own team.
| Centralized Services, ProActive Technology Management, Network Administration, Support Services, Professional Technology Consulting, Dedicated Technology Team | WOLFCARE TM COMPREHENSIVE | WOLFCARE TM SUPPLEMENTAL |
|---|---|---|
| WolfTrack Proactive monitoring and alerting | ||
| Security patch and update management - Servers, Desktops/Laptops/Tablets | ||
| Antivirus/AntiSpyware/AntiMalware Protection - Servers, Desktops/Laptops/Tablets | ||
| Email Protection - Anti-spam filtering, Antivirus filtering, Email continuity (for on-premise mail servers) | ||
| Preventative Maintenance & Performance Optimization - Servers, Desktops/Laptops/Tablets | ||
| Hardware and software auditing; and reporting | ||
| Backup management and support | ||
| License Tracking and Renewal Management | ||
| Experienced, Certified, Professionals who are local, full-time, employees | ||
| Best Practices, Standardization, Technology Checklists, Documentation | ||
| Purchasing Assistance | ||
| Secure Client Portal (for viewing and updating Service Tickets) | ||
| Dedicated Team - Acct Manager, Services Manager, Onsite Administrator, Remote HelpDesk | ||
| Backups for Dedicated Team Members | ||
| Client Informational Briefings | ||
| Periodic Health Checks and Reports (servers, firewalls) | Included in planned monthly support hours. Additional time available. |
|
| Firewall/internet/site management and support | ||
| Regularly Scheduled Planned onsite visits (to managed offices/sites in Pittsburgh area) | ||
| Additional Onsite Support (to managed offices/sites in Greater Pittsburgh area) | ||
| Remote HelpDesk Support | ||
| Response to Monitoring Alerts | ||
| Lifecycle replacement of desktops/laptops/tablets | Up to 25% | |
| Desktop/Laptop backup disk imaging (on premise, for designated critical PCs) | Available | |
| Strategic IT Review & Planning Meetings | Semi Annual | Annual |
| CLOUD SERVICES | ||
| Secure offsite storage of replicated onsite server backups | ||
| Secure offsite storage of desktop/laptop backups | Available | Available |
| Cloud Hosting Services, Cloud Hosted Email, Email Archiving, Email Encryption | Available | Available |
| OTHER ITEMS | ||
| Hardware Products, Software Licenses and Maintenance Subscriptions | Available | Available |
| Special Projects, including: Needs Assessment, Solution Design, Server Additions/Replacements/Migrations, Disaster Recovery; Major new third-party application deployments; Other computers not covered by the Agreement; Off-Hours Support; Office additions/moves/changes; Legal/Regulatory matters; etc. | Available | Available |
Why Wolf Consulting?
With a proven combination of strategic IT planning, constant monitoring and remote IT support, our monthly managed IT service plans keep your network safe from both annoying hiccups and panic-inducing failures. Our managed IT service plans combine both IT planning & prevention. Additionally, we’re there for you and your staff whenever you need us, so issues are resolved quickly and simply. You can also consult us to see how our IT consulting services fit with your IT budget planning. Eliminate frustration through better network management with IT consulting services at Wolf Consulting.
With a proven combination of strategic IT planning, constant monitoring and remote IT support, our monthly managed IT support options keep your network safe from both annoying hiccups and panic-inducing failures. Our managed IT service plans combine both IT consulting & prevention. Additionally, we’re there for you and your staff whenever you need us, so issues are resolved quickly and simply. You can also consult us to see how our IT consulting services fit with your IT budget planning. Eliminate frustration through better network management with IT consulting services at Wolf Consulting.